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Our Newsletter


Shipping & Returns

Returns Policy

As you can appreociate we are a club run for the benefit of members and offer products and services at very low margins. Our product providers have a variety of warranties and in the case of faulty manufacture please contact us and we will advise the next best steps to take.

Please keep in mind that cycling clothing is a personal wear item and once it has been worn we cannot accept returns. If you are unsure as to your size please contact us before you buy and we can arrange a trial fit.

Shipping

Please note that we use good old Aussie Post Parcel delivery for our distribution. This has the benefit of allowing both sendee and sender to monitor progress of your parcel. The challenge is that Aussie Post does like to make delivery to a person and if you are not in then it will probably go to a post office to await collection. Remember you can always put in a work address!

The shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram. Please allow a couple of days handling - our volunteers only put aside time a couple of times a week to pick and send your kit.